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FAQs
Do you accept subsidy?
What are your rates?
How often do I pay, and when is the payment due?
Do I have to pay for missed days due to illness or other reasons?
How do I pay?
Did Step Above join the government’s fee reduction program?
Do you provide tax receipts at the end of the year?
Billing
Billing
Do you accept subsidy?
What are your rates?
How often do I pay, and when is the payment due?
Do I have to pay for missed days due to illness or other reasons?
How do I pay?
Did Step Above join the government’s fee reduction program?
Do you provide tax receipts at the end of the year?
Do you have a waitlist?
Do you offer tours?
Do you offer part time care (2-3 days a week) or half days?
My schedule changes each week, and I have to work different days, or different number of days each week. Can I enroll my child only for the days where I have to work?
Do you offer before or after school care for school age or pre-primary children?
Do you offer care for PD days, snow days, or school closure days?
How do I reserve a spot?
Do you take a deposit?
Can I reserve a spot before the baby is born?
When do you accept new children?
Enrollment
Enrollment
What are your hours of operation?
What is the earliest time I can drop off my child?
What is the latest time I can pick up my child?
Can I drop off/pick up my child at any time?
Can someone else pick up my child?
Do you follow HRCE closures?
Services
Services
Do you have a waitlist?
Do you offer tours?
Do you offer part time care (2-3 days a week) or half days?
My schedule changes each week, and I have to work different days, or different number of days each week. Can I enroll my child only for the days where I have to work?
Do you offer before or after school care for school age or pre-primary children?
Do you offer care for PD days, snow days, or school closure days?
How do I reserve a spot?
Do you take a deposit?
Can I reserve a spot before the baby is born?
When do you accept new children?
Do you provide meals?
What activities do you offer to the kids?
What curriculum do you follow?
What should I do on the first day?
What are the rules if my child is sick?
Daily Program
Registration
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Daily Program
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